I see productivity as value added per unit of time. There are many factors that impact our personal productivity and at the end of the day we’re always part of something bigger, like a team and a company.
There’s a challenge I like to make to my mentees from time to time. Imagine that we had a deliverable that was estimated in 10 days. I’ll ask for the following:
Can you do it in 8 days?
There are some rules to this challenge. You can’t work extra hours. And the most important isn’t to deliver in 8 days, but actually have a sense of what would be required for you to deliver in 8 days.
How would this be possible? My goal here is simple: usually our productivity is not that related with how much work we can do on a given day, but with several other practices and responsibilities that we have.
What impacts our productivity?
Our ability to produce things naturally depends on our craft skills and work speed. But there are a lot of extra things that will impact what we can deliver. Specially things that aren’t directly related with with what we need to deliver.
- Dependencies: do we have dependencies? Managing dependencies may be hard and cumbersome. If we need something to deliver our work we should be responsible to make it happen as fast as possible. We may need context on the status of the dependency and even help if necessary.
- Unknowns: we may have some unexpected bumps what will delay our work. These are hard things to detect beforehand but if we invest some time in planning we may detect them and account for them.
- Risky parts: some times we already know what might be riskier, like using a new technology, requiring some research with trial and error, or needing to change some part of the project in need of refactoring.
- Quality requirements: what do we need to deliver? Sometimes it’s not just a feature, but also documentation, upgrade guides and assets to other teams. We need to gather all this to have a clear picture of what is the end game.
- Unrelated meetings: we may have meetings that are not related with what we need to deliver. Could be status of other features, decisions to make, even all hands meetings. All these impact the time we have to work and we should account for them.
- Recruitment: we may also have recruitment responsibilities, and need to make interviews.
- Support: we may be responsible for being on call or solve urgent support tickets that may arrive.
- Waiting for pull request reviews: depending on the team, we may have a lot of pull requests to attend to. If the pull requests are complex we may need to wait and iterate on them.
As we can see there’s a lot going on. We’ll need to be very organised to make everything work. Properly using the resources we have at our disposal is very important.
How can we handle all these extra tasks?
Some teams have a SCRUM master or a technical project manager that may help on several of these topics. The bottom line is: we need to consider what tasks are possible to delegate to our teammates.
We need to make a plan to try to anticipate what we need to do and if we see right away that we need some help, we should talk to our manager and explain our point of view. There are some things we can do to account being late:
- We can split our work in milestones, and we can have a clear picture of our progress
- We can have a plan B in case we’re running late. For example, negotiate decreasing scope.
See more in dealing with deadlines.
From my experience the most problematic thing when we’re running late isn’t being late, but it’s actually dealing with expectations. I may not mind if someone tells me that they need a couple more days to deliver something. But it will be frustrating to expect something at a given day and not getting it.
With so many things going on it’s easy to invest some time in something else and be late. There’s this saying:
Saying yes to something is saying no to something else.
I believe we need to be clear when new things come on our way. Okay, I can grab that support ticket, but that will delay my current commitment. Is that okay with you?
Site note about generativity
I see this happening a lot. Someone may not be delivering directly, but may be boosting the rest of the team to deliver. I’ve seen this called generativity. This is hard to detect and usually it’s more prevalent in people with specific personality traits. They may feel bad because they aren’t delivering and may not feel recognised.
But their impact on the global deliverables may be significant. Managers need to have special care in detecting these patterns and value them.
About adding value
I always try to see productivity as added value. We may be working a lot and doing many things but not actually delivering value. Some examples:
- We did a shiny new feature, but no one uses it
- We did a complex refactor on a system that is rarely used
- We’re doing periodic manual tasks, and not focusing on automating them
- We’re waiting for our tests/build/CI to run with success
- We improved the performance of a component that isn’t a bottleneck
We may say that getting value out of our deliverables isn’t our responsibility. And we may be right, there might be someone with more responsibility on that. But there’s a rule I like to follow:
Everything is everyone’s responsibility.
This will make the difference to have a healthy and productive environment. We should own the value of what we’re doing. We should understand the impact and question everything. What does success look like after we deliver what we’re doing? How are we going to make sure that we achieve success?
I remember a day I was browsing support tickets and I saw someone suggesting a new feature. The thing is, I had implemented that feature years ago. But somehow, our clients didn’t know about it. That’s why it’s important to understand what success is. If we’re releasing a new feature, lets also understand how are we going to sell it.
Quality is an attribute of our deliverables. We may be fast and finish everything but introduce technical debt and create something that will be very hard to change in the future. This may lead to bugs and breaking things elsewhere and ultimately will impact the team’s productivity.
Sometimes we need to be pragmatic and make trade-offs. That’s part of the game. But even so we need to plan for mending things we’ve done poorly. Or maybe hide quick implementations behind good abstractions.
What’s delivering with quality? That will depend a lot based on the team and on the company. Here’s a definition:
- Code is simple and easy to change
- Code was peer reviewed
- Code is properly covered with tests
- The feature is behaving as requested
- There are no severe bugs detected by the quality squad
- Was delivered on time
Some teams may have a definition of done that may have more requirements, like providing documentation. It’s important to be aligned on what quality is and try to go for it.
Understand what makes us productive
We need to know the environment and requirements that make us more productive. For example, staying at home, in a calm and silent mood. Or being at the office with all the noise. Starting working earlier or work late at night. Each one of us should know how to take the most out of us.
There are a lot of things that impact our productivity. I try to challenge my mentees to understand clearly what are those things and try to balance against them. We need to focus on delivering value and understand the impact of what’re doing. This will make us much more motivated and confident of our skills.
Here’s the full list of indexes that I like to track on my 1on1s:
And you can also see how I bundle all this on my 1on1’s framework.
Discussion and references
Author Pedro Pereira Santos
License CC BY-NC-ND 4.0